Some users hesitate to take advantage of online backup services because they worry that the company housing their data can also access their private files. Such security-conscious users will appreciate the security- and privacy-focused SpiderOak ONE and its No Knowledge philosophy. In brief, SpiderOak keeps your files encrypted at all times during the backup and restore process. Additionally, SpiderOak ONE uses a clear, informative interface and offers folder sharing and syncing capabilities. It is, however, also one of the most expensive online backup services we've tested. Price Plans and Platforms SpiderOak ONE is free to try with 250GB of online storage, but only for 21 days. We like that the free trial version does not require a credit card. Paid Personal plans start at $5 per month for 100GB of space ($59 per year). For $12 per month or $129 annually, you can get 1TB of space. The largest Personal plan offers 5TB for $25 per month or $279 a year. You can use any of these plans with an unlimited number of devices. Additionally, all SpiderOak ONE plans let you back up external hard drives, removable devices, and network volumes. Other services, such as Carbonite, charge extra for this capability. View All 6 Photos in Gallery IDrive, by comparison, is quite a bit cheaper, offering 2TB of space for unlimited devices for $69.50 per year. Backblaze offers unlimited storage for $50 per year but is limited to only a single computer. SpiderOak ONE has desktop apps for Windows (7 and later), Mac (macOS 10.8 and later), and Linux (DEB-, RPM-, and Tarball-based distros). Its mobile apps cover Android and iOS, and it lets you access backups from the web as well. However, when you log into your account through a mobile app or on the web, SpiderOak ONE informs you in straightforward language what privacy you may be giving up as an unavoidable result of using those platforms. The warning ends with the explanation that the No Knowledge privacy policy only fully applies to the desktop app. We give SpiderOak ONE bonus points for transparency here. Getting Started SpiderOak ONE account setup is simple. After you download the client software, it's the typical email address and password entry signup process. The desktop apps for Windows, Mac, and Linux are the key to SpiderOak's service, since—as mentioned—they take full advantage of the privacy features and are the only way to upload files. After you finish the download, SpiderOak walks you through a simple setup process. You need to allow the app permission to bypass Windows' firewall if you have that enabled, but it's just a simple matter of accepting a security dialog. The default setup ran smoothly in our testing, and there's an option to perform a custom installation, too. Interface SpiderOak ONE's dashboard is well designed and uses distinctive orange accents. There's lots of information to process, but Spider Oak ONE smartly divides it all across five main tabs: Home, Backup, Manage, Sync, and Share. The Home tab has a panel that lists your devices and a center module with the status of running Backup, Sync, and Share processes. A persistent storage bar at the bottom of the interface indicates how much space you have left on your account, though we wish it showed a more detailed breakdown of file types. Oddly, the one place where the orange accent would have made the most sense, the Scan Now button, opts for a gray icon instead, which at first, made it look unavailable. Tabbing to the Backup section shows suggestions for content that you might like to back up to SpiderOak ONE. Choices include Desktop, Documents, Favorites, Movies, Music, and Pictures. It's a little confusing because these options refer only to the folder name itself. For example, selecting Music backs up your Music folder, not all audio files on your machine. The center of the Backup tab lets you view the folder tree of files selected for backup and add selections to that list. Unfortunately, SpiderOak ONE doesn't have a simple one-button "Back up everything" option. Acronis True Image and IDrive both offer easy ways to back up a complete hard drive. You can download items from the Manage tab as well as access the file history (versions) of items in your storage backup set. There's no simple Restore Everything button, however, which is odd since the web interface lets you do this. The Sync tab lets you control the contents of the SpiderOak Hive folder, a shared folder for syncing files across devices similar to Dropbox, or designate any other folder you have on your hard drive as a shared folder. Share is the last option, and this is where you set up your ShareRooms and let visitors and contacts access hosted content. We go into more detail on these last two sections later in this review. Security To reiterate, SpiderOak ONE's strength is privacy. The company's No Knowledge policy ensures that your data is encrypted at all times during the upload and retrieval process, which means no one can see the contents or even the file and folder names on SpiderOak ONE's servers. It's only unencrypted when you unlock it with your password, which SpiderOak ONE also never stores. All those measures help keep your data secret private to you and the people with whom you share it. It also means that SpiderOak ONE can't help you reset your password. If you forget your password and your password hint (which you can set up during installation) then you're out of luck. SOS Online Backup offers a similar UltraSafe Max option, which forces you to maintain a local decryption password that only works with the original backup source. Backup Scheduling Options SpiderOak ONE lets you customize your backup schedule in Settings. The default, Automatic, watches your system for any changes to files and uploads the changes—a strategy we emphatically prefer. Alternatively, it can back up files on timed intervals (every 5 minutes is the minimum) at a specified time or day of the week. You can schedule syncing and updates of ShareRooms (see the Syncing and Sharing section, below) to either match the backup schedule or run independently. Another option lets you include or exclude files of varying types and sizes from your back up. For example, you can exclude files larger than 1GB, files that use certain keywords in their filenames, or files that are older than a defined age. These options are excellent for power users and people who want a lot of control over exactly what is backed up from their computers. SpiderOak ONE doesn't re-upload an entire file every time one little thing changes. Instead, it scans your files, finds the modified parts, and uploads the new data. As a result, SpiderOak ONE can store historical versions of your files, while minimizing the amount of space and bandwidth required. The service also de-duplicates information and condenses your files to maximize your space. For example, if you're backing up local iTunes music files, and you have iTunes installed on two computers, SpiderOak ONE only backs up one copy. We like the convenience of right-clicking on any file or folder in Windows File Explorer or Mac Finder to quickly back it up to SpiderOak ONE. If a file is already backed up, SpiderOak ONE offers a few more options, such as Make Shared File Link and Show Versions. If you don't want your Explorer or Finder windows affected by SpiderOak ONE, however, you can turn this off in Settings. Performance For performance testing, we timed how long it took SpiderOak ONE to back up two 100MB sets of mixed-content types and sizes. We used PCMag's superfast 100Mbps (upload) corporate internet connection so that bandwidth wouldn't be the limiting speed factor. Though not the absolute quickest, SpiderOak ONE took only 1:34 (minutes:seconds). Acronis True Image 2018 (0:51) was about twice as fast, but Carbonite (1:22) and SOS Online Backup (1:17) were not too far ahead. Speed could be a factor in your choice of a backup service if you have large amounts of data to upload. See how the rest of the online backup providers fared in the chart below. Syncing and Sharing SpiderOak ONE includes a syncing service called Hive. When you set up an account, SpiderOak ONE creates a folder on your machine called SpiderOak Hive, which works like a Dropbox folder. It syncs any files you add to the Hive folder to other places where you have SpiderOak ONE installed. You cannot change the file location of this folder, though you can create a different folder, mark it for syncing, and use it instead. Sharing files and folders in SpiderOak ONE uses an unintuitive system called ShareRooms. Tap the Share tab, and the app walks you through a few text fields in which you name your room, provide a description, and optionally lock it with a password. Keep in mind that to share any file, it must already be a part of your backup set. You can add an optional description of the room, which might be instructions or other information for your collaborators. The process feels backward because you don't actually select files and folders to share until near the end of the process. The last step is to verify all the information and enable sharing. Now that a ShareRoom has been set up, you have to send the details to your collaborators, but there isn't a built-in option for taking this action. Your friends and collaborators can only get to a ShareRoom through a unique URL or by logging into the SpiderOak website using a ShareID and RoomKey that you generate. However, you have to deliver those details through some means other than SpiderOak ONE, as there is no email option from within the desktop app, though oddly you can do so from the web. It's all very roundabout compared with the share-link-by-email methods standard in other services. Everyone with access can add new files and edit existing ones, and all the changes are automatically viewable to everyone else. When you share files, SpiderOak explains that you break some aspects of the No Knowledge pact, but it's your choice to do so. All your other data remains private, and SpiderOak still has no way to view your data. You can bypass all of these steps by entering the Manage tab, selecting a file and clicking the Link button. Alternatively, you can create a link by right-clicking on a file in Explorer or Finder and selecting Share, Make Shared File Link, Make Share Link and Copy to Clipboard, or Make Share Link and Create Email. However, none of these latter options can be set up with a password. Stick with ShareRooms if you want to further protect your shared content, or look to IDrive for better sharing options. Web Client When you first sign in on the web, you can read about how using the web portal breaks the No Knowledge pact. SpiderOak ONE's web presence is less functional than the desktop app, but it offers some basic capabilities. The web interface is divided into four orange tabs, Hive, Manage, Share, and Account. Hive lets you view and download all of the files stored in the Hive folder, but unfortunately, you can't upload anything to this folder from the web. The Manage section lets you download data from your backups and gives you the option to de-authorize any of the computers you have linked to your account. The Share section enables you to view all of your ShareRooms and download files from them. In the account section, SpiderOak has a section for enabling two-factor authentication, but it is currently in beta and was unavailable for my account. From here, you can also manage your account subscription; we appreciate the easily accessible Cancel Account button. Restoring Files Advanced users who want a lot of control over backed-up files will appreciate the way SpiderOak ONE handles the restoration of backed-up files. From the Manage tab, you can download any selected folder or file. If you want to restore a huge batch of files at once, you can pick the highest parent in the directory. The Manage tab also conveniently lets you remove items from your backup. To see all saved versions of a file, highlight it in the Manage tab. The History panel appears on the right. It places the newest version at the top, but you can select any previous version and tap the Download button to get it back. The web dashboard has no search feature, so if you only need to restore a few files, you'd better know where they live. By comparison, MozyHome and SOS Online Backup have idiot-proof restore options and search bars in both the desktop and web interfaces. The Mobile Experience SpiderOak ONE has mobile apps for iOS and Android, but as of this writing, they were last updated in December of 2016. Design-wise, the apps look out-of-date and aren't very well organized. We tested the app on a Google Pixel running Android 8.0 and didn't notice any performance issues. When you log into the app, SpiderOak explains very clearly that, during your session, the service needs to store your password on its servers, but keeps it encrypted the whole time and erases it as soon as you log out. We appreciate the clear language and concise explanation of these privacy statements. Another privacy perk is that SpiderOak ONE app prevents you from taking screenshots within the app on Android devices. SpiderOak's app is missing some basic functionality, however. For example, you can view and download files from your backup sets or Hive folder, but you can't upload anything form your mobile device. Competitors like IDrive and SOS Online Backup offer automatic photo upload options. Furthermore, you can't remotely schedule a backup or access any of your account settings. You can, however, create new ShareRooms and manage any that already exist. Lots of Privacy, Lots of Control SpiderOak takes privacy seriously, and if that's your number-one concern in a backup tool, it's worth considering. But several other services, such as SOS Online Backup, offer security at least as tight. If you like detailed control, SpiderOak ONE may also be one of your best options. It's pricey, however, and both the web client and mobile apps are limited. If you'd rather stick with a less expensive service that's simpler to use, try PCMag's online backup Editors' Choices—Acronis True Image, IDrive, and SOS Online Backup. If you don't feel comfortable storing your data online, take a look at our roundups of the best local backup software and external hard drives. Bottom Line: A strong focus on privacy is online backup service SpiderOak ONE's biggest appeal, and it's highly customizable, too. It's not cheap, however, nor is it well suited for novice users.

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