Throwback Thursday: Lost in translation | Computerworld Welcome! Here are the latest Insider stories. True tales of IT life, fresh every weekday. Got a story of useless users, hapless bosses, clueless vendors or adventures in the IT trenches? Tell Sharky! Lucky; Mandarin probably would have been even harder to deal with. Thank youYour message has been sent.SorryThere was an error emailing this page. Computerworld / IDG "); }); try { $("div.lazyload_blox_ad").lazyLoadAd({ threshold : 0, // You can set threshold on how close to the edge ad should come before it is loaded. Default is 0 (when it is visible). forceLoad : false, // Ad is loaded even if not visible. Default is false. onLoad : false, // Callback function on call ad loading onComplete : false, // Callback function when load is loaded timeout : 1500, // Timeout ad load debug : false, // For debug use : draw colors border depends on load status xray : false // For debug use : display a complete page view with ad placements }) ; } catch (exception){ console.log("error loading lazyload_ad " + exception); } }); Multi-store retailer is having a big sale, the kind of big event that can make or break the chain’s profitability — and a store manager’s career. So one of those store managers is pretty upset when his store’s phone system goes down. He uses his cellphone to call the help desk, then hands it off to an employee with more technical ability than most. That employee is told by the help desk tech, “Restart the IP phone system.”But what he thinks he hears is “reset,” so he finds the recessed reset button on the rack-mounted IP phone system and pushes it with a ballpoint pen tip.The phone system dutifully performs the reset — which scrubs all the phone system’s configuration data and sets everything back to factory defaults. As in the defaults set in the factory. The factory that’s in Germany. Where they speak German.Which no one on the store’s staff knows how to speak. It’s the same story with the IT help desk.What happened next, says fish, is that the store employee read the LCD display of the IP phone system, letter for letter, while the help desk tech used online translation to figure out what they needed to do.“Eventually the language setting was changed back to English and remote control was re-established with the rogue Germanic device,” says fish. Sprechen Sie Shark? No matter; Shark has Google Translate. Send me your true tale of IT life at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!. You can also subscribe to the Daily Shark Newsletter and read some great old tales in the Sharkives. Computerworld The Voice of Business Technology Follow us Copyright © 2019 IDG Communications, Inc.Explore the IDG Network descend

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