But I’m still me | Computerworld True tales of IT life, fresh every weekday. Got a story of useless users, hapless bosses, clueless vendors or adventures in the IT trenches? Tell Sharky! Someone’s having an identity crisis. Computerworld / IDG "); }); try { $("div.lazyload_blox_ad").lazyLoadAd({ threshold : 0, // You can set threshold on how close to the edge ad should come before it is loaded. Default is 0 (when it is visible). forceLoad : false, // Ad is loaded even if not visible. Default is false. onLoad : false, // Callback function on call ad loading onComplete : false, // Callback function when load is loaded timeout : 1500, // Timeout ad load debug : false, // For debug use : draw colors border depends on load status xray : false // For debug use : display a complete page view with ad placements }) ; } catch (exception){ console.log("error loading lazyload_ad " + exception); } }); Longtime user at a big bank can’t access the archiving system, the intranet kicks her back to the login screen, and the attendance system that pilot fish supports never heard of her. She’s frantic to be recognized by the system, and she starts flooding the IT department with calls — not just the help desk, but operations and individual IT employees as well.Everyone who gets a call is solicitous and sympathetic, and they all run down the list of questions that could rule out scenarios. Did she get a new PC? No. Did she change offices? No. Is anyone else affected? No. So what is going on?The answer is simple after all. The woman had just gotten married, and upon her return from her honeymoon, she started using her new last name with every application — without first requesting to have her name changed in any applications. What isn’t so simple is understanding why she never thought to try logging in with her maiden name.Fish finds it particularly confounding because the newlywed works in the bank’s legal department, where consistent use of names is one of the ground rules.Sharky will never change. I’ll always be here awaiting your true tales of IT life. Send them to me at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!. You can also subscribe to the Daily Shark Newsletter. Copyright © 2019 IDG Communications, Inc. Computerworld The Voice of Business Technology Follow us Copyright © 2019 IDG Communications, Inc.Explore the IDG Network descend

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