Time-Machine Tuesday: She’s in the dark most days | Computerworld True tales of IT life, fresh every weekday. Got a story of useless users, hapless bosses, clueless vendors or adventures in the IT trenches? Tell Sharky! Screen blank, nobody home. Computerworld / IDG "); }); try { $("div.lazyload_blox_ad").lazyLoadAd({ threshold : 0, // You can set threshold on how close to the edge ad should come before it is loaded. Default is 0 (when it is visible). forceLoad : false, // Ad is loaded even if not visible. Default is false. onLoad : false, // Callback function on call ad loading onComplete : false, // Callback function when load is loaded timeout : 1500, // Timeout ad load debug : false, // For debug use : draw colors border depends on load status xray : false // For debug use : display a complete page view with ad placements }) ; } catch (exception){ console.log("error loading lazyload_ad " + exception); } }); This help desk pilot fish works for a service company that handles support for a group of travel agents.“User calls to report that her terminal screen is blank,” fish reports. “After I run through several procedures for about 45 minutes to no avail, I ask user to look on the back of the monitor for model and serial numbers.“User tells me that she is unable to see the model or serial numbers. When I ask why, she says her office is dark and she can’t see anything.“I then learn from her that the electricity is off in the building due to a power failure in the area. She also informs me that she’s calling from her cellphone because her office phone is not working.“I ask user, ‘How did you expect the terminal to work with no electricity?’ Her reply: ‘I thought it was on a different system.’”Sharky’s screen lights up when you send me your true tales of IT life at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!. You can also subscribe to the Daily Shark Newsletter. Copyright © 2019 IDG Communications, Inc. Computerworld The Voice of Business Technology Follow us Copyright © 2019 IDG Communications, Inc.Explore the IDG Network descend

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