We review products independently, but we may earn affiliate commissions from buying links on this page. Terms of use. (Photo by Helen H. Richardson/MediaNews Group/The Denver Post via Getty Images) As well as selling brand new items, Amazon offers a number of so-called "Warehouse Deals" consisting of pre-owned, used, or open box items. However, as one unlucky consumer in Canada discovered, you aren't always going to get what you paid for. Twitter user and visual effects artist Ashuri: Fujoshi-hime (@BlissWallpaper) posted details of a 16TB external Seagate Expansion Desktop hard drive they purchased as a Warehouse Deal from Amazon. The drive arrived complete with the "Amazon Warehouse Deals INSPECTED" sticker attached to reassure the person they bought a genuine, checked product. But in this case, the drive was far from genuine as a HDD utility soon revealed.After hooking it up, CrystalDiskInfo was run to check the state of the drive. It revealed the amount of available storage was 8TB, and therefore only half the amount expected. After further inspection, Ashuri confirmed in a tweet that the drive casing, "has the tell tale scars of having been opened by the user. ...And yup, the last person bought this 16TB, swapped the drive inside for an 8TB, then returned it with the 8TB inside for a full refund." Amazon Help responded to the tweet, saying "Sorry to hear you didn't receive what you were expecting. You can find your available return/replacement options here: https://amzn.to/2WLYKEU. ^CL." Clearly a refund or replacement drive will now be forthcoming, but the incident highlights a couple of serious problems with Amazon's Warehouse Deals. Firstly, some people are purchasing products from Amazon and using the no-quibble returns process to their advantage to steal. Secondly, and just as seriously, the Warehouse Deals inspection sticker seems to be no guarantee at all. This hard drive wasn't inspected, or the inspection process isn't fit for purpose. The incident should act as a warning and a reminder that when you're purchasing tech products online, especially used or open box, it's important to check they actually contain the advertised components you paid for. Hopefully it's also acting as a wake-up call for Amazon to reassess and improve its inspection processes internally. Further Reading Storage Reviews Storage Best Picks
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We review products independently, but we may earn affiliate commissions from buying links on this page. Terms of use. (Photo by Helen H. Richardson/MediaNews Group/The Denver Post via Getty Images) As well as selling brand new items, Amazon offers a number of so-called "Warehouse Deals" consisting of pre-owned, used, or open box items. However, as one unlucky consumer in Canada discovered, you aren't always going to get what you paid for. Twitter user and visual effects artist Ashuri: Fujoshi-hime (@BlissWallpaper) posted details of a 16TB external Seagate Expansion Desktop hard drive they purchased as a Warehouse Deal from Amazon. The drive arrived complete with the "Amazon Warehouse Deals INSPECTED" sticker attached to reassure the person they bought a genuine, checked product. But in this case, the drive was far from genuine as a HDD utility soon revealed.After hooking it up, CrystalDiskInfo was run to check the state of the drive. It revealed the amount of available storage was 8TB, and therefore only half the amount expected. After further inspection, Ashuri confirmed in a tweet that the drive casing, "has the tell tale scars of having been opened by the user. ...And yup, the last person bought this 16TB, swapped the drive inside for an 8TB, then returned it with the 8TB inside for a full refund." Amazon Help responded to the tweet, saying "Sorry to hear you didn't receive what you were expecting. You can find your available return/replacement options here: https://amzn.to/2WLYKEU. ^CL." Clearly a refund or replacement drive will now be forthcoming, but the incident highlights a couple of serious problems with Amazon's Warehouse Deals. Firstly, some people are purchasing products from Amazon and using the no-quibble returns process to their advantage to steal. Secondly, and just as seriously, the Warehouse Deals inspection sticker seems to be no guarantee at all. This hard drive wasn't inspected, or the inspection process isn't fit for purpose. The incident should act as a warning and a reminder that when you're purchasing tech products online, especially used or open box, it's important to check they actually contain the advertised components you paid for. Hopefully it's also acting as a wake-up call for Amazon to reassess and improve its inspection processes internally. Further Reading Storage Reviews Storage Best Picks